项目背景

酒店、写字楼、公共场馆的室内物品递送需求持续增长，室内配送机器人可以完成文件、物料、客房物资自主配送。本项目为室内配送服务机器人做外观与交互一体化概念设计，基于多轮移动底盘，打造亲和力强、辨识度高的商用配送机器人。

核心挑战

  • 室内通行：机身尺寸紧凑，适配电梯、走廊窄通道，底盘转向灵活，防撞安全；
  • 人机感受：服务类机器人不能冰冷生硬，造型需要亲和友好，降低人员距离感；
  • 交互识别：状态显示屏、灯光交互清晰，橙色标识便于远距离识别；
  • 结构拆分：上下分体式机身，储物仓开合结构、内部储物空间与外部壳体造型协同。

设计落地

  1. 紧凑多轮移动底盘 小型轮式底盘，转向灵活，机身轮廓圆润，搭配防撞结构，适配酒店、办公楼走廊、电梯等室内复杂通行环境。
  2. 上下分体式机身造型 机身采用分体结构，下部为行走底盘，上部集成储物仓，方便储物仓开合取放物品，造型层次分明。
  3. 前部状态显示交互区 机头前置可视化状态屏幕，用于展示运行状态、提示信息，实现简单人机交互。
  4. 橙色高识别度交互 CMF 主体白色，搭配橙色装饰细节，作为视觉识别符号，在室内环境中醒目柔和，塑造友好的商用服务机器人气质。

用户收益

✅ 运营方：小巧机身适配室内通道，高辨识度外观，可完成客房、办公物资自动配送，降低人力成本； ✅ 机器人厂商：完整外观 + 交互方案，壳体注塑工艺易落地，亲和造型提升产品市场差异化； ✅ 终端用户：机器人形象友好，灯光屏幕提示直观，使用体验更舒适。

Indoor Delivery Robot | Case Study

Project Background

Indoor delivery robots are widely used in hotels and office buildings to deliver documents and supplies. This project delivers exterior and interaction concept design for service robots. Based on wheeled mobile chassis, we create friendly and highly recognizable commercial delivery robot.

Core Challenges

  • Indoor navigation: Compact body to pass through elevators and narrow corridors with collision protection.
  • Human robot perception: Friendly and approachable styling instead of cold industrial look.
  • Interaction recognition: Clear display and light interaction, orange accent for remote identification.
  • Split structure: Separated upper storage compartment and lower chassis, coordinating storage opening and shell styling.

Design Execution

  1. Compact multi-wheel mobile chassis Small wheeled chassis with flexible steering and collision-resistant rounded shape, suitable for hotel corridors and elevators.
  2. Split upper and lower body Separate structure: lower mobile chassis and upper storage cabin for easy access to goods, with clear visual layering.
  3. Front status display interaction area Front display screen shows running status and notification information for simple human-machine interaction.
  4. Orange high-visibility CMF White main body accented with orange details. The color mark is eye-catching yet gentle indoors to build friendly service robot identity.

User Benefits

✅ Operators: Compact size for indoor navigation. Automatically deliver supplies and reduce labor cost. ✅ Robot manufacturer: Manufacturable shell and interaction scheme. Friendly styling brings competitive advantage. ✅ End users: Approachable appearance, intuitive screen and light prompt for better experience.